The retail, restaurant, banking and hospitality industries are adapting to changes to the economic climate and customers’ buying habits. Bigger retailers are doing smaller rollouts and smaller retailers are doing more rollouts. It’s becoming a mixed bag of ground-up, inline, pop-up stores, stores within stores, restaurants inside restaurants - at this point everything’s on the table. One thing is clear. One size won’t fit all.
Our customers are implementing more than one strategy. We’ve seen them enter into different store formats (Stand Alone, Strip Center, Street, Mall and Kiosk), manage many different project types (New, Addition, Major Remodel, Minor Remodel, Refurbish, Tenant Improvement, Reset, Maintenance and Asset Management) with different development deal types (Traditional, Self, Build to Suit and Reverse Build to Suit).
These characteristics alone create 180 different combinations of capital real estate development strategies. Our current and future customers require us to provide a solution that can make them effective across any combination, at any time, at any scale.
One size can fit all, as long as the solution can be quickly adapted and tailored.
We service customers with 3 or 5,000 users.
One of our favorite customers manages the rollout and leasing of a highly successful custom soap and bath bomb chain found in most upscale malls. She has successfully accomplished this for the past three years with only three site|folio users. They collaborate and generate all shared executive reporting directly from site|folio. She was clear in our first meeting that she wanted a better way, at least for herself. She was tired of multiple excel documents and decentralized processes. During those three years, even though she only had three users, she had our full attention. The President of the company liked how her team could effectively manage their projects and provide real-time reporting at a moment’s notice across the entire portfolio. At his request they are expanding use of site|folio from three users to fifty users.
We service customers with projects that range from 4 days to 180+ days.
Another customer manages thousands of users across fifteen unique grocery brands. This company builds stores that are either stand-alone buildings or part of a larger strip mall. site|folio acts as the thread, tying together disparate scopes of work, brands and geographies. Projects range from four days to 180+ days. They are able to centralize the management of their differing store types, project types and deal types concurrently in the same solution.
For example they decided to roll out a four day bathroom remodel alongside an eight week food service remodel. They needed minimal overhead – implementation needed to be small, fast and effective. We partnered to determine the minimum set of features that would provide adequate reporting, support and collaboration. It didn’t make sense to include many of the features required on typical 180 day projects. Similarly, it didn’t make sense to include deeper levels of functionality on the features they did choose. It did make sense to centralize and template the effort. In the end we released a simplified schedule, a four line item budget, document collaboration and photos. Now they can still operate centrally, move effectively and focus on the important parts of executing the rollout.
Leverage business partners.
It’s why you hired them. Successful clients (regardless of scale) define clear expectations for their business partners. We work closely with our customers to define how to best leverage the efforts of their business partners. Owners that provide solutions that standardize communication inherently reduce friction on the flow of information. It doesn’t matter if a typical project takes 4 days or 180 days, getting your team out of excel and email will help keep everything on track. In the long term your business partners will appreciate a centralized and fully accountable method of communication.
Tailored and Experienced.
The point of this post is to illustrate how site|folio can be effective for any capital real estate program regardless of store format, project type or deal type. Our team works closely with capital real estate programs of all shapes and sizes. site|folio was designed from the ground up to elegantly handle these variations. If you consider yourself small and fast, big and slow or somewhere in the middle our solution will align to meet your needs.
One size can fit, because site|folio is easily adapted and tailored to your needs.